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Terms of Service

Please read these terms carefully before using our services

Last Updated: December 21, 2024

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and eSign.Online ("Company," "we," "us," or "our") governing your access to and use of our website, APIs, and services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

Note: If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Services

eSign.Online provides the following services:

2.1 Aadhaar eSign Services

Digital signature services using Aadhaar-based authentication in compliance with the Information Technology Act, 2000 and UIDAI guidelines. This includes:

2.2 Credit Report Services

Real-time credit score and report retrieval from authorized credit bureaus including:

2.3 Identity Verification Services

KYC and identity verification APIs for various government-issued documents.

3. Eligibility

To use our Services, you must:

4. Account Registration and API Access

4.1 Registration

To access our Services, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

4.2 API Keys

Upon registration and approval, you will receive API keys to access our Services. You agree to:

4.3 Account Responsibility

You are solely responsible for all activities that occur under your account, whether or not authorized by you.

5. Acceptable Use Policy

5.1 Permitted Use

You may use our Services only for lawful purposes and in accordance with these Terms. You agree to use our Services only for:

5.2 Prohibited Activities

You agree NOT to:

Warning: Violation of the Acceptable Use Policy may result in immediate termination of your account and legal action.

6. Compliance Requirements

6.1 Legal Compliance

You agree to comply with all applicable laws and regulations, including but not limited to:

6.2 Consent Requirements

Before using our Services to process any individual's data, you must:

7. Pricing and Payment

7.1 Fees

Our Services are provided on a pay-per-use or subscription basis as detailed in our pricing page. All fees are:

7.2 Payment Terms

Payment Type Terms
Prepaid Credits Non-refundable, valid for 12 months
Monthly Subscription Billed monthly in advance
Enterprise Plans As per individual agreement

7.3 Late Payment

Late payments may result in service suspension and interest charges at 18% per annum.

8. Service Level Agreement (SLA)

We commit to the following service levels:

Our services are backed by industry-leading certifications:

SLA credits are available for enterprise customers as per individual agreements.

9. Intellectual Property

9.1 Our Intellectual Property

All content, features, and functionality of the Services, including but not limited to text, graphics, logos, APIs, and software, are owned by eSign.Online and protected by intellectual property laws.

9.2 License Grant

We grant you a limited, non-exclusive, non-transferable license to use our Services in accordance with these Terms. This license does not include the right to:

9.3 Your Content

You retain ownership of any documents or data you submit through our Services. By using our Services, you grant us a limited license to process this content solely to provide the Services.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

We do not warrant that the Services will be uninterrupted, error-free, or completely secure.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

These limitations apply regardless of the theory of liability (contract, tort, or otherwise).

12. Indemnification

You agree to indemnify, defend, and hold harmless eSign.Online and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting us at support@esign.online. Unused prepaid credits are non-refundable.

13.2 Termination by Us

We may suspend or terminate your access immediately if:

13.3 Effect of Termination

Upon termination, your right to use the Services ceases immediately. Provisions that by their nature should survive termination shall remain in effect.

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

14.2 Arbitration

Any dispute arising out of these Terms shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be New Delhi, India.

14.3 Jurisdiction

Subject to arbitration, the courts of New Delhi, India shall have exclusive jurisdiction.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

Continued use of the Services after changes constitutes acceptance of the modified Terms.

16. General Provisions

17. Contact Information

For questions about these Terms, please contact us: